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PRODUCT
Below are some of are common questions about our products
Are ECLY products cruelty-free and eco-friendly?
Yes! All ECLY products are cruelty-free, eco-friendly, and formulated with sustainable ingredients to help you feel beautiful while being kind to the planet.
Are your lipsticks waterproof?
Absolutely! Our lipsticks, including the matte liquid line, are waterproof and long-lasting, giving you hours of flawless wear without touch-ups.
Do your products contain harmful chemicals?
Nope! We prioritize clean beauty, which means our products are free from harmful chemicals like parabens, sulfates, and phthalates.
Are ECLY products safe for sensitive skin?
Yes, we carefully select ingredients to be gentle and non-irritating, making them suitable for sensitive skin.
SHIPPING & ORDERS
Below are some common questions about shipping, returns, and exchanges
How long will it take for my order to arrive?
Once your order is confirmed, we ship it within 2 business days. Delivery times are 3-5 business days for Metro Manila and 5-10 business days for provincial areas. We also offer instant delivery options.
Do you offer international shipping?
We’re currently focused on shipping within the Philippines, but international shipping will be available soon. Stay tuned!
How do I track my order?
After placing an order, you’ll receive a confirmation email with a tracking number. Use this to track your package in real time. You can track them on our TRACKING PAGE
Can I return or exchange a product?
Yes! We offer returns or exchanges within 7 days of purchase, provided the product is unopened and in its original packaging. You can start a return by visiting our RETURNS CENTER
INFLUENCER COLLABORATIONS
Common FAQs when it comes to influencers and collab with ECLY
I’m an influencer! How can I collaborate with ECLY?
We love collaborating with influencers! If you're passionate about eco-friendly beauty, send us a message via our Instagram or email for partnership opportunities.
Do you offer PR packages for influencers?
Yes, we offer PR packages to select influencers who align with our brand values. Reach out to us to learn more about how to get involved.
How do I apply for the ECLY ambassador program?
You can apply by filling out our ambassador form on the website. We’re always looking for beauty enthusiasts who share our passion for sustainable luxury!